Shipping Policy

Processing Time

Orders process within Monday–Saturday (excluding weekends/holidays).

Domestic Shipping (Pakistan)

• Standard Delivery: 3–7 business days
• Express Delivery: 1–2 business days (additional fee applies)

Tracking

You’ll receive tracking information via email and WhatsApp once shipped.

Delays

We are not responsible for carrier delays.

Returns & Exchanges

Time Frame

Returns accepted within 30 days of delivery.

Conditions

• Items must be unused, unwashed, and with tags attached.
• Original packaging is required.
• Proof of purchase (receipt/invoice) is mandatory.

Process

• Notify Us: Email or WhatsApp contact@nuurm.com / +92-325-1792533 with your order number and reason for return.
• Approval: We’ll approve or deny your request within 48 hours.

Ship Returns To:

Return Shipping Costs

Customers are responsible for all return delivery expenses. The company does not cover return shipping fees.

Refunds

Processed within 5 business days of receiving the returned item(s).

Exchanges

Exchanges are subject to product availability. Contact us first to confirm stock.

Non-Returnable Items

Sale/discounted items.

Contact for Policy Questions