Shipping & Returns
Shipping Policy
Processing Time
Orders process within Monday–Saturday (excluding weekends/holidays).
Domestic Shipping (Pakistan)
- Standard Delivery: 3–7 business days
- Express Delivery: 1–2 business days (additional fee applies)
Tracking
You’ll receive tracking information via email and WhatsApp once shipped.
Delays
We are not responsible for carrier delays.
Returns & Exchanges
Time Frame
Returns accepted within 30 days of delivery.
Conditions
- Items must be unused, unwashed, and with tags attached.
- Original packaging is required.
- Proof of purchase (receipt/invoice) is mandatory.
Process
- Notify Us: Email or WhatsApp contact@nuurm.com / +92-325-1792533 with your order number and reason for return.
- Approval: We’ll approve or deny your request within 48 hours.
Ship Returns To:
Hall #10, 3rd Floor, New Azam Market, Lahore
Return Shipping Costs
Customers are responsible for all return delivery expenses. The company does not cover return shipping fees.
Refunds
Processed within 5 business days of receiving the returned item(s).
Exchanges
Exchanges are subject to product availability. Contact us first to confirm stock.
Non-Returnable Items
Sale/discounted items.